Shipping

Shipping and Handling Fee

• Below shipping charges apply to continental USA-(48 States).
• Additional shipping charges are likely to apply to outside continental USA.
  (Alaska, Hawaii, Canada, Guam, Puerto Rico, U.S. Virgin Islands, FPO, APO, P.O. Boxes, and all other International orders.)
  To quote, please email us with the items and destination address.

Phone/Fax/Mail Order

Big Alliance Co., Ltd
Phone: (+84)-0251-6572628; Fax: (+84)-0251-6272628
Mobile: +84 914 866 628., Attn: Mr. Minh – Manager
Office: 91 Nguyen Van Tien Street, Tan Phong Ward, Bien Hoa City, Dong Nai Province, Viet Nam
USA: 2709 Baton Rouge Dr, San Jose C.A 95133 USA
Phone: 1 408 708 6027., Attn: Mr. Henry Tiet – U.S Representatives
Email: bigalliance@gmail.com – info@bigalliancevn.com

• Note: We are strictly an online business and you must contact us beforehand if you would like to pick up your order in person.

Return/Exchange Policy

We guarantee all items for a period of 30 days after the shipping date, with just a few minor exceptions noted below. Please call customer care at 1 408 708 6027, Monday to Friday from 9:00am to 6:00pm PST.

All product returns must have prior, authorized approval from our customer service department. If you are dissatisfied with any product, you must phone 1 408 708 6027 (Monday to Friday from 9:00am to 6:00pm PST) within 30 days of shipping date to get a return pre-approval and a Return Authorization Number. If you do not follow any part of this return policy, we reserve the right to decline your return. If an order is returned without authorization and/or past the eligible return date, you will be charged a re-stocking fee.

Returns and exchanges for any special orders and large bulk orders will be subject to a re-stocking fee.

Returns or exchanges will NOT be accepted for any and all custom orders.

For all returns, you must return the item to our warehouse. If you choose to return an item, you will be required to cover all costs to return it to our warehouse. If you would like to return your item for a refund, you will only receive credit for the item(s) returned. The original shipping and handling fee will not be refunded.

Claim for Lost Package

Big Alliance cannot be held liable for orders that go missing while in transit. Once an order leaves our warehouse, we can no longer be held accountable for it. If the tracking number provided to you shows that your order has been delivered, but you did not receive the package, you will need to handle the matter with the courier responsible for delivering it. We will not provide free re-deliveries on orders that go missing.

UPS Shipping Time

The below map illustrates the approximate UPS ground Shipping Time. It shows the number of business days needed for a package to reach its destination once it is shipped. It is your responsibility to make sure that you allow a sufficient amount of time for your order to be delivered. Entering a specific date in the “Needed By” box on the order form does not guarantee that your order will arrive on that date. If your order requires expedited shipping, please contact us for more information. Most orders ship out of our warehouse within two business days of being placed.

Placing Order Online

Thank you for your interest in purchasing internationally from BigAlliancevn.com! Below are the instructions on how to go about placing an international order:

1. Click on “Add to cart” button.
2. Click “View cart” button to go to Cart page.
3. Click “Proceed to checkout” button to go to Checkout page.
4. Fill information into the form.
5. Click “Place order” to complete order.

Outside the U.S. (International) Shipping Rate

The cost of shipping is determined by package weight and the country. We suggest you place your order online without contacting us first for the shipping fee.

After you place your order and we receive it, you will be contacted via email regarding the cost of shipping. Please allow up to a few days to receive your shipping email. If your order is placed after office hours (M-F 9:00am to 6:00pm Pacific Standard Time) you will receive your shipping email within the next business day or two. When you receive your shipping email, you must reply to the email to let us know whether or not you approve of the shipping fee. You will not be charged for your order until you have approved the cost of shipping.

It is often more economic to ship via US Postal Service (USPS) than UPS. USPS International Air Mail packages can take anywhere from 10 days to 2 months for delivery. Based on our experiences, 90% of the packages arrive within 14 days. If your order requires expedited shipping, please contact us for additional information.

Payment

We offer 3 ways of payments:

1. Direct bank transfer
2. Paypal
3. Western Union

Import Tax

Import tax may occur depending on your country’s import regulation. These taxations are strictly determined by your country and the shipping couriers used and are in NO WAY affiliated with HappyMall.com

Return/Exchange Policy

Due to the high cost of international shipping, our return policy for items that have been damaged while in international transit may be limited. You may return any undamaged item within 30 days of the shipping date, however, you will be required to pay for the cost of shipping and handling and will only be refunded for the item itself. You must contact our customer service department before returning any item. Thank you for your cooperation.

Certain items have specific return policies which are labeled clearly in the item description. Please take note of these special circumstances before making your purchase.